We’re changing systems

Will there be changes to the way I make and manage bookings 

There will be some temporary changes to how you make bookings whilst the system transfer takes place. 
 
For sessions taking place up until 31st March, please use your current login details to book via the Places Leisure app or our website. 
 
Bookings for sessions taking place from 1st April onwards will need to be made in our new booking system which will be available from 11am on Tuesday 25th March. Therefore, members will be unable to book 15 days in advance until the new system is live. You will be emailed on Tuesday 25th Marchwith the details on how to reset your password and use the new booking system.
 
When booking on the app between Tuesday 25th March and Tuesday 1st April, head to the bookings section and select the correct booking tile based on the date of the session you wish to book. 
 
From 1st April, you can continue to make and manage bookings in the normal way using your new login details. 

Will there be changes to the Places Leisure app? 

From 1st April, we will be making some changes to the digital fitness section within the Places Leisure app. We will be introducing a new digital fitness app, in partnership with Technogym. The Technogym app allows you to enjoy all the same benefits as before, including building personalised workouts, connecting your fitness devices and tracking your progress. 
 
From 1st April you can head to the digital fitness section of the Places Leisure app, click to download the Technogym app and use your account details and new password to login. 

Will there be any changes to the way I check in? 

From 1st April, if you usually check in at a kiosk in centre for your pre-booked sessions, you will no longer need to do this. Simply head to the access gate and scan your digital membership card (QR code) to enter. 

Does the new system have waiting lists for sessions? 

Yes, the new system has a waiting list function, which you can add yourself to via the app or website.   

As soon as a space becomes available you will be sent an alert. If you signed up via the app you will receive an email and an app notification. If you booked via the website, you will receive an email. To receive an alert via the app, you need to make sure your app notifications are turned on. Please note, you won’t receive an email if you have opted out to emails.  

The waiting list is cleared 2 hours before the session start time, this is because some members on the waiting list may no longer want to attend the session, and this gives everyone a chance to book a space. 

I’m a member, and pay by Direct Debit, will the system change affect my Direct Debit? 

If you have a Direct Debit with us, there will be changes to this, all details will be communicated to you directly via an email or letter. 

If you have any other queries that haven’t been answered in this FAQ, please contact us via email on enquiries@pfpleisure.org.