Sunbury Leisure Centre Membership FAQs

From 1st October Sunbury Leisure Centre will be operated by Places Leisure working in partnership with Spelthorne Borough Council. We understand current members may have questions about the forthcoming membership changes. Please see some of the most common membership queries and the respective answers below.

What is the difference between a 12-month membership and a flexi membership?

Most of our memberships are available on a 12-month contract or on a flexi basis. On a 12-month contract you will pay a lower monthly price but are committed to a membership for 12 months. Flexi memberships offer you the opportunity to cancel at any time.

What is included in a Premium membership?

• Unlimited gym use
• Unlimited access to extensive group workout programme, including over 45 classes each week! As well as the classes and instructors you know and love, we’ll be adding more classes, in larger studios with more capacity!
• Pool use for Just Swim, lane swimming and fun sessions
• Add juniors to your membership for just £1 - You can add up to four juniors 0-15 years old to your membership for just £1 per junior. Speak to a member of our team at the centre to arrange this
• Free one-to-one support session to help familiarise you with the gym, to get to know your goals and build a bespoke digital programme using state-of-the-art equipment
• EGYM Fitness Hub and Tanita Body Composition scales. We offer a free one-to-one support session for our members to help familiarise them with the gym, to get to know their goals and build a bespoke digital programme using state-of-the-art EGYM Fitness Hub and Tanita Body Composition scales. You are also welcome to book one free 15-minute programme review a month, just speak to a member of our team
• Ongoing support and advice from members of our fitness team
• Places Leisure app for easy access to your membership card, making and managing bookings, digital fitness and hundreds of free virtual workouts
• 15 days' advanced booking from the start time of your session
• Regular news updates, specialist blog content on health and wellbeing, as well as periodic referral offers

Premium Plus membership includes all the benefits above plus access to all Places Leisure centres in the UK and Health Suite membership (available at selected centres). Facilities available at each centre will vary and you should contact their team beforehand to find out more.

How much does a Premium membership cost?

Premium 12-month contract is £26 per month

Premium Flexi membership is £30 per month

How much does a Premium Plus membership cost?

Premium Plus 12-month contract is £55 per month

Premium Plus flexi membership is £65 per month

How much does a Premium 16-18 years flexi membership cost?

£22 per month

How much does a Premium 19-25 years flexi membership cost?

£26 per month

What is a Premium concessions membership?

Our Premium Concessions membership provides all the benefits of our Premium membership, but at a discounted rate available to the following groups of individuals;

• Full-time students aged 26 or over
• Selected corporate groups (NHS, Emergency Services, MOD - including military veterans, RNLI and those working in education)
• Those in receipt of one of the following; Housing Benefit, Income Support, Job Seekers Allowance, Working Family Tax Credit, Disability Allowance, Carers Allowance or Universal Credit
• Current tenants of a Places for People property

Proof of eligibility is required for this membership and should be presented to your centre within 14 days of joining.

How much does a Premium Concessions membership cost?

Premium Concessions 12-month contract is £22 per month

Premium Concessions flexi membership is £26 per month

What is included in a Swim membership?

• Pool use for Just Swim and Lane swimming sessions at Sunbury Leisure Centres.
• Half-price fun sessions
• Places Leisure app for easy access to your membership card, making and managing bookings, digital fitness and hundreds of free virtual workouts
• 15 days' advanced booking - from the start time of your session
• News and referral offers

How much does Swim membership cost?

Swim membership 12-month contract is £26 per month

Swim membership flexi is £30 per month

Upgrade to Swim Plus and swim at all Places Leisure Centre pools

Swim plus membership 12-month contract is £30 per month

Swim plus membership flexi is £34 per month

What is an Inclusive membership?

Our Inclusive membership offers a 50% discount on selected membership rates for members with disabilities.

The discount is available on our Flexi and Annual payment options on our Premium, Swim, Gym, 16-18, 19-25 and Junior membership types.

Our Inclusive membership is available for those in receipt of one or more of the following;

• Personal Independence Payments (PIP)
• Attendance Allowance
• Children's Disability Living Allowance
• Continuing Healthcare funding

Everyone who takes out an Inclusive membership is eligible to be accompanied by up to two support workers/carers to their chosen session free of charge.

If you are a carer that needs to support an Inclusive member in the pool, then please let the General manager at the leisure centre know so they can organise the support required.

If you are a carer and want to use the facilities yourself, you are eligible for our discounted Concessions membership. Alternatively, you can pay the Pay as you go rate for each session. Please speak to a member of the team for more information.

This membership is not available to be purchased online. To enquire, please contact one of the team at the leisure centre.

Do you offer Junior Memberships?

If you have a Premium membership you can add up to four juniors 0-15 years old to your membership for just £1 per junior. Speak to a member of our team at the centre to arrange this.

We also offer Junior membership options for 0-7 years, 8-10 years and 11-15 years.  If you are interested in signing your child up for a Junior membership please speak to a member of staff in centre. Adult supervision is required at time of sign up, Junior memberships cannot be purchased online.

I’ve been told I’m moving to a 12-month contract price, but I am currently on a flexi membership. What does this mean?

We understand that some membership prices are increasing, and we want to ensure we’re able to offer you the best rate we can. Our 12-month contract price is our best value for money and therefore, we have moved you to that price, without changing any of your terms.

Will I be locked in to a 12-month contract?

No, you won’t be locked into a contract and you’re free to cancel at any time, should you wish to do so.

How long will I be given the 12-month contract rate?

We will offer you this lower rate until 31st December 2024, when you will have the option to stay on the lower rate by joining a 12-month contract or move to our flexi membership where payments will increase.

What’s happening with Bolt-on memberships?

We do not offer all of the bolt-on memberships previously available via Everyone Active.  We will be contacting people individually where this affects your membership.

If you had the bolt-on for 14 day booking rights, this is no longer required.  All of our memberships allow advanced 15 days booking rights to the activities included within your membership package.

What do I do if I want to change my membership?

We want you to be happy and enjoy a membership that’s best for you! Please know that you always have options, and we will work with you to find the best fit for you. Our main goal is to keep you active and healthy. If you have any questions about your membership, please email our team on enquiriessunbury@pfpleisure.org.

What do I do if I want to cancel my membership?

If you would like to cancel your membership, please complete the following form and we will confirm once this has been actioned.

Membership change request form

For general queries about Sunbury Leisure Centre, please visit the FAQ page.

Activity Bookings 

When can I book sessions at Sunbury Leisure Centre?

We aim to have bookings live for Sunbury Leisure Centre on Tuesday 24th September, allowing you to book sessions from 1st October onwards.

We will contact all members on these dates to confirm that bookings are live along with instructions of how to access your account and how to make a booking.

How far ahead can I book sessions?

Members can book sessions up to 15 days in advance, from the time of booking however please note that bookings will not open initially until 7 days before the centre opening date. Once bookings are live, members will be able to book any sessions taking part with Places Leisure within the next 15 days.

Non-members and pay as you go customers can book 7 days in advance.

How do I book?

Bookings can be made via our website, app or in centre. We’d highly recommend using the Places Leisure App for bookings, giving you the ability to quickly book sessions and view any upcoming bookings in the app.

Please note, the website and app bookings will not be available until bookings are live. Once bookings are live, all customers will be contacted with information on how to book, including links to download the Places Leisure App.