Sunbury Leisure Centre FAQs

Places Leisure are excited to be taking on the management of Sunbury Leisure Centre. We understand current customers may have questions about the forthcoming changes. Please see some of the most common queries and the respective answers below.

Already a member?

We’ve written to all members to explain about the transfer to Places Leisure.  Check out our membership FAQs for more information about how the transfer affects your membership.

Membership FAQs

Will the opening hours stay the same?

Initially, yes. Places Leisure will review the opening and closing times with the centre team to ensure they reflect the needs of the community.

Will the centre close whilst the transfer of management takes place?

It is important to us that the transfer process creates as little disruption for our Customers and Colleagues therefore, your centre will remain open and operational whilst the transfer of management takes place.

Does the change of management affect the people who work there?

We’re pleased to say that you will still see the same familiar faces who’ve served you previously, with just a change to their uniforms.  Please be patient with our Colleagues whilst they navigate new products, systems and policies which may be a little different.

Will I still access my centre in the same way?

All membership activities will still be accessible via a QR code. This can be found via the digital membership card, located on our Places Leisure app.

Will the Wi-Fi connection change in the centre?

Yes, we will be changing the public wireless network to Places Leisure Wi-fi. We hope to have this operational as soon as possible but it may not be in all areas to begin with.

You will need to search your wireless connections for 'Active Places', then read through our terms and conditions and follow the instructions provided, it is a very simple process, although we will have staff on hand to assist if required.

Membership

I am currently a member at Everyone Active, will I need to do anything when it transfers to Places Leisure?

There is no need to do anything but please be aware of some changes to your Direct Debit, these changes will be communicated to members directly. 

Will there be a change to my membership terms and conditions?

Currently, we are not planning any changes to terms and conditions.

I love classes and attending the gym, will I still need to pre-book my activities and how do I do this during the transfer process?

Bookings can be made via our website, app or in centre. We’d highly recommend using the Places Leisure App for bookings, giving you the ability to quickly book sessions and view any upcoming bookings in the app. 

Please note, the website and app bookings will not be available until bookings are live. Once bookings are live, all customers will be contacted with information on how to book, including links to download the Places Leisure App.

I’m a current member, what happens with monthly prices?

We will be making some changes to your Direct Debit, these changes will be communicated to members directly.

Can I still book through the current App?

You will need to download the Places Leisure App and log in using the email address registered to your account. 

Swimming Lessons

Places Leisure deliver Swim England Learn to Swim lessons, as per your current programme. We aim to continue your swimming lessons and progress as smoothly as possible. There will be no initial changes to your lesson time or pricing, all lessons will continue to run as normal.  There will be some changes to the way your direct debit is collected, we will be contacting all customers with full information regarding these changes. 

We operate a similar system to the Aqua Passport that you have currently been using to track your child’s progress, it’s called Course hub.  You will need to create a Course hub account with us to access these services. More information will be sent directly to swimming lesson customers in the coming weeks with how to do this. 

Swimming hats

We will be issuing coloured swimming hats for children taking part in our lesson programme.

It may take a few weeks to get everyone issued with a hat so please bear with us during this time.  If you have any concerns please speak to a member of staff.

Stage 1       Red hats
Stage 2       Orange hats
Stage 3       Yellow hats
Stage 4       Green hats
Stage 5       Blue hats
Stage 6       Navy Blue hats
Stage 7       Purple hats
Stages 8+   Silver hats

Other information

Will there be changes on how I make contact?

The websites will be changing and further details will be shared on this shortly. If you have any questions regarding the transition, please email us at enquiriessunbury@pfpleisure.org. 

I currently block book one of the centre facilities, how do I continue this?

Block bookings will continue as normal, and Customers will be contacted directly. 

I want to follow my centre on Social media?

Great news, if you already follow your centre's social media page, then there's nothing for you to do. If you wish to follow your centre for the latest news and updates see below details, Instagram pages coming soon!

https://www.facebook.com/eaSunbury

In the first month we’ll make sure the popular questions are added to this FAQs for the benefit of everyone.